Last updated: 24 July 2026
Since our products are food items, we don't accept returns for change of mind. However, if something arrives damaged, defective, spoiled, or different from what you ordered, we will make it right.
Please report any issue with your order — damaged packaging, leakage, a missing or incorrect item — within 24–48 hours of delivery. This short window helps us verify and resolve issues quickly while your order is still fresh. Claims raised after this window may not be eligible for a refund or replacement.
Message us on WhatsApp at +91 91722 85933 or email welcome@gitamrimaaji.com with your order tracking ID and a photo of the item/packaging. This helps us process your claim faster.
Once verified, we will offer a replacement of the affected item or a refund, at our discretion. Replacements are shipped at no extra cost to you.
Approved refunds for online payments are processed back to your original payment method via Razorpay within 5–7 business days. Cash on Delivery refunds are processed via bank transfer or UPI once details are shared with us.
We want you to be happy with every order. If anything's wrong, reach out at welcome@gitamrimaaji.com or WhatsApp +91 91722 85933 — we're here to help.